{"id":"e3155367-bd39-47c8-9be7-740960dc295b","surveyForm":{"id":"cd5b1d53-0ebd-4d56-9aed-b3a8a0ef97a1","name":"Customer Support Centre post-interaction survey","modifiedDate":"2026-06-24T20:50:14.511Z","published":true,"disabled":false,"contextId":"eb90005d-4f00-48f0-ac8a-877aa45c980d","language":"en-US","header":"Kia Ora,\n\nKāinga Ora is interested in learning about your experience when you call our Customer Support Centres. We would like to understand the things that are working and how and where we can make improvements.\n\n**What will you be asked to do?**\nIf you decide to participate, you will be asked to complete a short **two-minute survey** about your recent phone call with us.\n\n**What rights do you have?**\nIt is your choice to take part in this research or not. If you do not want to, there will be no consequences or impact on your relationship with Kāinga Ora or its staff. Your participation is voluntary, and you may choose not to participate without giving a reason.\n\nThis research is anonymous. We are not collecting your name or any personal information, unless you choose to provide this because you’d like us to follow up on the issue you called about.\n \n**What will happen to the information you provide?**\nAny record of you agreeing to participate and any personal information (e.g. contact details) collected by the researchers will be stored safely and will remain confidential, only being disclosed with your permission or as required by law.\n \nYour name and any personally identifying information will be removed from all data sets, analysis and/or outputs resulting from this survey. This data will be stored for at least 10 years after which it will be destroyed or deleted.\n\nFindings will be analysed by the Kāinga Ora Customer Channels team to see if we can improve how Kāinga Ora responds to calls. These findings may be shared with other research teams within Kāinga Ora to inform their work.","footer":"Thank you for taking the time to complete this survey. We are committed to acting on what you share with us.","questionGroups":[{"id":"f1266a0f-b9d3-4588-939a-796a055d5083","contextId":"9ca60a55-50af-455f-a74f-7dc72249050f","name":"URL Survey","type":"questionGroup","naEnabled":false,"questions":[{"id":"4034cf25-4271-4725-9268-03feef106865","contextId":"cbe785f2-8e68-40a5-8061-92f5501611c2","text":"How satisfied were you with the respect the Advisor - Customer Support showed during your interaction?","helpText":"","type":"multipleChoiceQuestion","naEnabled":false,"answerOptions":[{"id":"fdb661bd-89dd-47d6-98f9-ca1564b0e269","contextId":"397bc002-69b2-488a-9a46-4bc45a58b019","text":"Very satisfied","value":5},{"id":"d34845ec-a6f3-46e6-b6d7-69a5d03e40da","contextId":"356f138a-819a-4c38-b6e0-046504799658","text":"Satisfied","value":4},{"id":"b3e7ef46-3f1a-4748-8054-43436427eaaf","contextId":"8c24eb81-d0fb-4da8-89f3-0f33660ca98f","text":"Neither satisfied nor dissatisfied","value":3},{"id":"df33c502-870b-4d3f-8f1c-12f3cf35f41d","contextId":"d521ec46-3a90-4287-83b4-7c567e01cba1","text":"Dissatisfied","value":2},{"id":"7cbba034-82ce-48d3-b192-8db9d8ff0db1","contextId":"0ef83c61-94c0-4d7c-bdd1-fa9937334d2c","text":"Very dissatisfied","value":1}]},{"id":"b03c8f38-8fbb-490e-8681-f67323762c5f","contextId":"9157558f-1c51-4397-9070-7d892260c0a3","text":"How easy do you feel your interaction with the Advisor - Customer Support was?","helpText":"","type":"multipleChoiceQuestion","naEnabled":false,"answerOptions":[{"id":"67e832e9-7757-4f41-ada5-8aaa36b03087","contextId":"b5997de0-b8d4-48dd-883d-3859515067ea","text":"Very easy","value":5},{"id":"86b44561-bc6e-4374-a415-12d9d816c912","contextId":"ba87e540-c84b-441c-8071-257f768e6669","text":"Easy","value":4},{"id":"71df990f-faa6-41c0-9553-0a215469a41a","contextId":"08e03bfa-9bf7-4c4e-9535-929967f32bb8","text":"Neither easy nor difficult","value":3},{"id":"96821790-55c0-45f6-8bf4-281beefc5412","contextId":"94cb718e-8a57-47f7-a428-9fc6adc7a3ff","text":"Difficult","value":2},{"id":"db967430-fb94-43fc-9863-7b10948d7e8d","contextId":"6b6e189d-7da5-48b4-b2f0-b840a55b8cd0","text":"Very difficult","value":1}]},{"id":"be76a82f-2251-4ceb-b781-27273565feda","contextId":"32f31f62-b7f1-4914-a255-d82cc8e6abc7","text":"Overall, how satisfied are you with the service the Advisor - Customer Support provided?","helpText":"","type":"multipleChoiceQuestion","naEnabled":false,"answerOptions":[{"id":"aaa36bba-f588-40fa-a3e4-4a2ac95445af","contextId":"52c7bfde-ce88-489b-9311-826a97fd3682","text":"Very satisfied","value":5},{"id":"c51df41a-8167-475b-a931-d6e800c9b16a","contextId":"ea26ed1d-3dc0-4b5b-956d-5126d8d75ccf","text":"Satisfied","value":4},{"id":"fc64b202-6820-4b49-bd4a-84ae7a41a755","contextId":"006cbd25-1bf8-4345-b039-b96d65faf46b","text":"Neither satisfied nor dissatisfied","value":3},{"id":"35ab267e-7c64-4f17-b245-d85d2e342e12","contextId":"3b5928fb-bfa5-41a6-8c17-1f068b3c270a","text":"Dissatisfied","value":2},{"id":"367ac958-44b3-429d-9de6-580bb92b4c30","contextId":"f93e6035-bcce-4cb4-9274-7f9c5edbb387","text":"Very dissatisfied","value":1}]}]}],"selfUri":"/api/v2/quality/publishedforms/surveys/cd5b1d53-0ebd-4d56-9aed-b3a8a0ef97a1"},"status":"InProgress","selfUri":"/api/v2/quality/surveys/scorable"}